Privacy Policy

Bali Customs Clearance is a licensed customs brokerage (PPJK), freight forwarding and ground handling business operating in Bali, Indonesia, and a member company of Juara Holding Group Limited. Our operations are based in Denpasar, with working presence at Ngurah Rai International Airport (DPS) and Benoa Harbour.

For anything in this policy, we are the party responsible for your personal data — what Indonesian law calls the data controller. You can reach us at [email protected] or on +62 811 3941 4563.

This website is balicustomsclearance.com.

Two different situations are covered here, and it is worth keeping them apart:

• Visiting this website. Reading pages, sending an enquiry, or emailing us. We collect very little in this situation.
• Being a client. Instructing us to clear, forward or handle a shipment. This involves real documents and real legal obligations, so it involves considerably more data.

This policy does not cover the websites of other companies we link to, the other Juara Holding Group companies, or WhatsApp. Each of those operates under its own policy.

When you load a page on this site, our web server records the request in its access log: your IP address, the page requested, the time, your browser and operating system version, and the page you arrived from. This is ordinary server logging, it happens on every website, and we use it only to keep the site running and to investigate abuse or errors.

We also use Google Analytics 4 to measure which pages are read and how visitors move between them. Analytics tells us things like “the sea freight page is read far more often than the bonded warehouse page” — it does not tell us who you are, and we do not use it to build advertising profiles or to follow you to other websites.

We do not run advertising networks, retargeting pixels, social media tracking pixels, or session-recording tools on this site.

This is worth being precise about, because it is unusual and it is in your favour. The enquiry forms on this website — on the home page and on the consultation page — do not submit anything to our server. When you press the button, your browser takes what you typed, assembles it into a WhatsApp message, and opens WhatsApp with that message ready to send. Nothing is written to a database here, and no email is generated by this website.

That means two things. First, if you fill in a form and then close the WhatsApp window without sending, we never receive your details at all. Second, once you do send, your message is handled by WhatsApp and Meta under their own privacy policy, and it reaches us as an ordinary WhatsApp conversation on a company number.

If you would rather not use WhatsApp, email [email protected] or call +62 811 3941 4563. Correspondence that reaches us by email or WhatsApp is kept for as long as we need it to answer you and to keep a record of what was agreed.

Clearing a shipment is a documentary exercise, and the documents contain personal data. Depending on the consignment and who is importing, we typically handle:

• Contact and identity details — your name, company, position, address, phone number and email address.
• Registration details — NPWP (tax number), NIB, API-U or API-P, or for individuals a passport, KITAS or KTP where customs or quarantine requires proof of identity or residency status.
• Shipment documents — commercial invoice, packing list, bill of lading or air waybill, certificate of origin, insurance certificate, product specifications and any agency permit.
• Payment records — bank details used to settle duties, taxes and our fees, and the receipts issued against them.
• Correspondence — the instructions, approvals and queries exchanged while the consignment is being handled.

For private aviation and yacht clearance we additionally handle crew and passenger manifests, passport details and aircraft or vessel registration data, because customs, immigration and quarantine require them before arrival.

We ask for what the declaration needs and nothing more. If you are sending us documents that contain personal data about other people — crew, employees, consignees — please make sure you are entitled to pass it on.

Under Indonesia’s Personal Data Protection Law (Law No. 27 of 2022), processing needs a lawful basis. Ours are:

• Performing a contract. We cannot clear a shipment without the documents that describe it.
• Legal obligation. As a licensed PPJK we are required to file customs declarations through CEISA and to retain the underlying records. We have no discretion here.
• Legitimate interest. Keeping the website secure, investigating errors, and keeping records of what was agreed on a job.
• Consent. Only where we ask for it separately, such as sending you regulatory updates. You can withdraw it at any time, and doing so does not affect work already in progress.

We share what the job requires, with the parties the job requires, and no further. In practice that means:

• Indonesian government authorities — the Directorate General of Customs and Excise (DJBC) through the CEISA system, and where the goods call for it the quarantine agency (Karantina), BPOM, the Ministry of Trade, the Ministry of Agriculture, DGCA, immigration, or the port and airport authorities.
• Carriers and terminals — shipping lines, airlines, ground handling agents, trucking companies and warehouse operators involved in moving your cargo.
• Insurers and surveyors — where you ask us to arrange cargo insurance, or where a claim or inspection requires it.
• Banks — to settle duties, taxes and charges.
• Service providers — our hosting provider, and Google as our analytics provider for this website.
• Professional advisers and authorities — where we are legally compelled, or where we need legal or accounting advice on a matter.

We do not sell personal data, we do not rent mailing lists, and we do not pass client details to other Juara Holding Group companies for their own marketing.

Our operations and records are in Indonesia. Some of the parties above are outside Indonesia by nature — an overseas shipping line, a destination customs agent, a foreign bank, or Google and Meta as technology providers. International trade cannot function otherwise.

Where we pass data outside Indonesia, we do so because it is necessary to perform the contract with you or to meet a legal requirement, and we share only what that specific purpose needs.

Customs records are the long one. Indonesian customs law requires a PPJK to retain the books and documents underlying a customs declaration for ten years, and we keep them for that period. This is not a retention period we chose and not one we can shorten on request.

Everything else is shorter:

• Enquiries that did not become work — kept while we are in conversation, then cleared.
• Server access logs — a short rolling window, kept for security and troubleshooting.
• Analytics data — retained according to the Google Analytics retention setting on the property.
• Accounting records — as required by Indonesian tax and company law.

This website is served over HTTPS. Access to client files and to the customs filing systems is limited to the staff working on the relevant consignment, under individual credentials. Documents are not shared with anyone outside the parties listed in this policy.

We would rather be straightforward than make promises we cannot keep: no organisation can guarantee that a transmission over the internet is absolutely secure. If you need to send something especially sensitive, say so and we will agree a method with you.

The cookies set on this site fall into two groups:

• Necessary — set by our caching layer so pages load quickly, and by WordPress if you log in to the site as a member of staff. The site does not work properly without these.
• Analytics — set by Google Analytics 4 to count visits and tell repeat visits apart from new ones.

There are no advertising or cross-site tracking cookies on this site. You can block or delete cookies in your browser settings; blocking the necessary ones may make parts of the site behave oddly, and blocking analytics simply means your visit is not counted.

Under the Indonesian Personal Data Protection Law you can ask us to:

• tell you what personal data we hold about you, and why;
• correct it where it is wrong or out of date;
• delete it, where we are not required to keep it;
• stop or limit a particular use of it;
• provide a copy of it in a usable format;
• withdraw consent, where consent was the basis for a specific use.

Email [email protected] with “Data request” in the subject line. We will reply within 30 days. We may need to verify who you are first — we are not going to hand over shipment records to someone who merely claims to be the consignee.

One honest limitation: where a record forms part of a customs declaration we are legally required to retain, we cannot delete it on request, and we will tell you plainly when that is the case.

If you are in the European Economic Area or the United Kingdom and believe your GDPR rights are engaged, write to us at the same address and we will deal with the request on its merits.

Our services are for businesses and adults, and this website is not directed at children. We do not knowingly collect personal data from anyone under 18. Where a minor’s details appear in a document we are given — a family relocating to Bali, or a passenger manifest, for example — we handle them only to complete the clearance and under the retention rules above.

When our practices change, or when the law does, we update this page and change the date at the top. If a change materially affects how we handle data for existing clients, we will say so directly rather than relying on you to re-read the page.

Questions, requests or complaints about privacy go to:

• Email — [email protected]
• Phone / WhatsApp — +62 811 3941 4563
• Office — Denpasar, Bali, Indonesia
• Hours — Monday to Saturday, 8:00 AM – 6:00 PM WITA

If you are not satisfied with how we have handled a privacy matter, you may also raise it with the competent Indonesian data protection authority.