Contact Bali Customs Clearance

Ready to streamline your customs clearance, freight forwarding, or logistics operations in Bali? Our team of licensed customs brokers and logistics specialists is available to assist you with any import, export, ground handling, or marine clearance requirement. Whether you need a quick quote for a single shipment or want to discuss a long-term logistics partnership, we are here to help. Contact us today for a free consultation and discover why over 500 businesses trust Bali Customs Clearance as their preferred customs partner in Indonesia.

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Our Service Locations

Bali Customs Clearance maintains strategic operational presence at all major ports of entry and logistics hubs across Bali. Our primary customs clearance operations are conducted at Ngurah Rai International Airport (DPS) for all air freight and air cargo shipments, and at Benoa Harbour for sea freight, container shipping, and yacht clearance. We also maintain coordination offices near key business districts to provide convenient access for our clients throughout the island.

Areas We Serve

While our operations are headquartered in Bali, our service coverage extends across the entire island and beyond. We provide customs clearance and logistics services to businesses and individuals in Denpasar, Kuta, Seminyak, Canggu, Ubud, Sanur, Nusa Dua, Jimbaran, Uluwatu, Tabanan, Singaraja, Karangasem, and all surrounding areas. Our logistics network also extends to Lombok, Surabaya, Jakarta, and other major Indonesian cities for shipments requiring inter-island coordination.

For businesses operating in remote areas of Bali or the surrounding islands, we offer door-to-door delivery services that include customs clearance, inland transportation, and final mile delivery. Our fleet of partner vehicles and our relationships with local transport operators ensure that your goods reach their final destination safely and on schedule, regardless of location.

What to Include in Your Inquiry

To help us provide you with the most accurate quote and fastest response, please include the following information when contacting us about a new shipment or customs clearance requirement:

For import inquiries, please share the type of goods being imported, approximate quantity and weight, country of origin, desired delivery timeline, and whether you have existing import licenses (API-U or API-P). For export inquiries, include the product description, destination country, quantity, and any special requirements such as fumigation certificates or certificates of origin. For freight forwarding quotes, provide the origin and destination, cargo dimensions and weight, preferred transport mode (air or sea), and your desired delivery date.

If you are unsure about any documentation requirements or regulations applicable to your shipment, do not worry — our team will guide you through every step of the process. We provide free initial consultations for all new clients, including a comprehensive assessment of your customs clearance needs and a detailed explanation of all applicable duties, taxes, and fees.

Emergency & After-Hours Support

We understand that international logistics does not always operate on a standard business schedule. Aircraft arrive at all hours, urgent medical supplies cannot wait for Monday morning, and perishable goods require immediate customs attention. That is why Bali Customs Clearance offers 24/7 emergency support for time-critical shipments. Our after-hours team can be reached via the same WhatsApp number (+62 811 3809 193) and will coordinate with on-duty customs officers to expedite clearance for genuinely urgent shipments.

Emergency services include after-hours customs clearance at Ngurah Rai Airport, urgent pharmaceutical and medical supply clearance, perishable goods requiring immediate release, diplomatic and government priority shipments, and emergency spare parts for grounded aircraft or vessels. Please note that after-hours services may incur additional charges due to overtime customs officer fees and expedited processing requirements.

Frequently Asked Questions

How quickly will you respond to my inquiry?

During business hours (Monday-Saturday, 8 AM – 6 PM WITA), we respond to WhatsApp messages within 30 minutes and emails within 2-4 hours. Urgent matters flagged in the message subject or WhatsApp receive priority attention. After-hours emergency inquiries are handled by our on-call team with response times under 1 hour.

Do you offer free consultations?

Yes, all initial consultations are completely free. We will assess your customs clearance or logistics needs, explain applicable regulations and duties, and provide a detailed cost estimate with no obligation. This consultation can be conducted via WhatsApp, phone call, email, or in-person meeting at one of our offices.

Can I visit your office in person?

Absolutely. We welcome in-person visits at our Bali operations office. Please schedule an appointment via WhatsApp or email so we can ensure the right team member is available to discuss your specific requirements. We are conveniently located near Ngurah Rai Airport for easy access from most areas of Bali.

What payment methods do you accept?

We accept bank transfers (both local Indonesian and international wire transfers), and corporate invoicing for established clients. All government duties and taxes are paid directly to Indonesian customs on your behalf and documented transparently in our invoicing. We can provide pro-forma invoices for advance payment arrangements.